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Support - FAQ


  • Which software versions are currently available?

    The current versions (as by April 2019) of Hexagon Geospatial and GEOSYSTEMS software are:

    ERDAS IMAGINE2018 Update 2
    GeoMedia2018 Update 2
    ERDAS APOLLO2018 Update 4
    ERDAS Extensions für ArcGIS2018 for ArcGIS 10.6.1
    IMAGINE UAV1.7 for IMAGINE 2018
    ATCOR Workflow für IMAGINE1.1.2 for IMAGINE 2018
  • Where do I find help for licensing my 2018 Hexagon Power Portfolio software?

    Updated license files and a new License Administrator are required to run the release 2018 v16.5.

    Licensing FAQs

    Licensing videos

    For more information and support (IN GERMANY), please contact GEOSYSTEMS Licensing.

  • How do I hear about updates, service packs etc.?

    The availability of new versions or service packs are announced on the GEOSYSTEMS website under "News" and via the e-GEONEWS, the GEOSYSTEMS newsletter, for which you can register here.

  • How do I use the GEOSYSTEMS online support portal?

    At any time you can request support in the GEOSYSTEMS online support portal, see an overview of your support requests and have access to a comprehensive knowledge base from the pool of all support tickets.

    Apply for your access to support@geosystems.de with an informal email. We will activate your online access and send you a password. If desired you can later change your password individually.