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Support - Services


We want you to be successful.

A capable technical support ensures, that your workflows run smoothly and are optimally adjusted. Should you be confronted with unforeseen faults during software operation: the GEOSYSTEMS Support is known for its active and uncomplicated help.

  • Outstanding expertise of the support staff

    All our support staff is academically educated and does have a geo-background – each with its own individual field of expertise. Of course, the team regularly exchanges itself personally about all support cases. Thus the knowledge pool benefits all customers.

    From the first call you can reach a specialist directly, and in many cases the support can answer your question right away. Typical call center queues are not available at GEOSYSTEMS.

  • Comfortable remote support possible

    Via Teamviewer (www.teamviewer.de) GEOSYSTEMS support staff is able to look directly at the customer’s work environment. This makes it possible to discuss the problem together, as if you were sitting together in the same room and examining the problem together.

  • Modern support infrastructure

    Each support request is entered into our ticket database, which is linked to our CRM system. This allows every member of support staff at any time to check the status of the request. If you have logged your problem via the GEOSYSTEMS online support portal, you do have the possibility to track your own support cases.


Accessibility

You can reach the GEOSYSTEMS support staff personally during the following support office hours:

Monday to Friday

09:00 - 12:00 a.m.

1:00 - 5:00 p.m.

 

Support hotline: +49 89 894343-44

Support email: support@geosystems.de

Online support: www.geosystems.de/online-support [GEOSYSTEMS online support portal opens in a new window]

Via remote support: Teamviewer


Competent and fast help even in complicated situations! The program ERDAS IMAGINE 2011 suddenly stopped running on my system, even a new installation did not succeed. Thanks to the rapid and targeted help of the GEOSYSTEMS customer support, the hitherto unknown problem was quickly identified. After a few hours I was able to continue my work with ERDAS IMAGINE 2011. Many thanks!

- Dr. Tobias Hank, Ludwig-Maximilians Universität München, Department for Geographie

The response time is really fast!! I am really satisfied. GEOSYSTEMS immediately checked my unusual SystemID in the first run, and has not passed my requests straight [to the software manufacturer] in the USA.

- Detlev Kosmann (DLR-DFD)


Software Maintenance

In order to process your support request, you must have a software maintenance contract. This software maintenance contract is your ‘software-insurance’, which includes the following:

    • Installation support (ensures a successful commissioning of the system)
    • Support for technical problems with the software
    • Free access to software updates

      Additional support and services

      The GEOSYSTEMS support exceeds the standard services in the context of the maintenance contract. We do offer additional separate services for advising on methodical questions, for explaining specific functionalities, for setting up of workflows or for software customization.

      Of course, customized trainings are possible!

      For more information on these GEOSYSTEMS services:

      Prozess Optimization
      Development
      Training